When we last heard about the Dell Saga I expected to have a credit from Dell a day or two after I made the post. As it turned out, it didn’t quite turn out that way.
Dell did indeed try to issue me a credit, but they screwed up and instead charged my account for the amount of the laptop a second time. Not surprisingly, when I called Dell customer service I got the same run-around and an assurance that no, indeed, a credit was issued, and to “call back in 48 hours since it can take that long.”
Since I finally wised up to the stalling tactic, I just called my credit card issuer and had them issue another chargeback.
Two months later, the issue is finally resolved and the chargebacks have cleared. What a freaking nightmare. Thanks, Dell!